0330 058 1850

Limited veins service resumes in Guildford


Following weeks of planning to make The Whiteley Clinic “COVID-19 secure”, and the Prime Minister’s address on 10 May 2020, The Whiteley Clinic will be resuming a limited service for patients with venous problems at The Whiteley Clinic in Guildford from 11 May 2020.

Throughout the lockdown, patients have been allowed to leave home for medical needs.

Also, our clinic medical and nursing staff cannot work from home, and of course our patients cannot be treated at home.

Despite being allowed to remain open, The Whiteley Clinic closed on 24 March 2020 until a time that patients and staff could be kept safe again.

Video consultations:

Please note that we are still providing video consultations for all patients who would prefer a consultation remotely, and who have a condition or questions that can be assessed this way.

Protecting patients and staff – being COVID-19 secure:

The Whiteley Clinic has produced a COVID-19 protocol to keep patients and clinical staff as safe as possible during any patient visit to The Whiteley Clinic.

The protocol has been independently reviewed and approved by Cordell Health.

Also, the clinic has been inspected by Cordell Health to ensure the protocol items have been instituted at the clinic.

Following positive feedback from Cordell Health, and in conjunction with the Prime Minister’s address, the directors have approved opening to provide a limited service from 11 May 2020.

Safety for patients:

All of our clinical staff have been tested for COVID-19 using the PCR test. This will be repeated every 14 days.

Any member of staff who tests positive, or lives with anyone who test positive, will not be permitted to enter the clinic.

Any member of staff who develops any signs or symptoms, or who lives with anyone who develops any signs or symptoms, will not be permitted to enter the clinic.

Advice for patients with venous problems who wish to have consultation, investigations, or treatment at the current time:

    • If you, or anyone who lives with you, develops any signs or symptoms that might be related to COVID-19, please do not come to the clinic. Instead, please start your self-isolation and contact us to let us know the position. Such signs and symptoms have been well-publicised but include a dry cough, a temperature of 37.8°C or more, a loss of smell.

    • If you, or anyone who lives with you, tests positive for COVID-19 on a PCR test, even if asymptomatic, please do not come to the clinic. Instead follow the advice you are given by whoever has performed the test and contact us to let us know your position.

If you do come to the clinic:

  • Come by car, motorbike, bicycle, or walking. Please try not to come by public transport.

  • Please arrive on time. We are only admitting patients at the time of their appointment.

  • We ask that you come into the clinic alone. We are only allowing one accompanying person if strictly necessary i.e. translation, immobility, or other medical needs.

  • On entry to the clinic, please use the hand sanitiser at the door.

  • When you do come into the clinic, please observe the 2 m social distancing rules. There are tapes on the floor in the clinic to assist you.

  • If you wish to have a mask for your visit, please ask and one will be provided for you.

  • Toilet facilities are available but only one person is allowed to use them at a time. They will be cleaned between each use.

  • Refreshments (water, tea or coffee) will be brought to you if required in disposable cups.

  • Biscuits are available on request. Once they have been served in a sealed package, they will be thrown away even if not eaten.

  • We have removed all magazines, newspapers and other items that might be handled by more than one person so please do bring your own electronic or paper reading material if you wish.

During any test or treatment where you will need to come within the 2m social distancing:

  • You are welcome to wear a mask and one will be provided if you wish.

  • Members of staff will be wearing masks, eye protection and gloves (PPE).

  • For procedures, the staff will also be wearing waterproof gowns in addition to masks, eye protection and gloves (PPE).

You will be asked to leave the clinic as soon as you have completed your assessment, investigation, or treatment with us, provided we are happy you are medically safe to do so.

COVID-19 PCR testing

Following advice, we have been given, we are not insisting on COVID-19 PCR tests on our patients as the measures in our protocol should protect our staff and other patients from any asymptomatic carrier of the virus. In addition, as with any test, there is a risk of false positive or false negative testing, either of which might lead to false reassurance or false concern.

However, we are happy to provide COVID-19 PCR testing for those who want peace of mind. In such cases, one of our clinic medical team will take the swab from throat and nose and will have it taken by courier direct to the testing laboratory. The cost of this is £190 per test. Please contact us to book your test so we can make sure we have a pack in store for you.

For more information please contact us on the details below:
Phone 0330 058 1850
Email [email protected]