0330 058 1850

COVID Secure

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Following months of planning and implementing our “COVID Secure” processes along with BUPA accrediting all our clinics with a COVID-19 Safety Badge, and as of the 19th July The Whiteley Clinic will continue to follow Public Health Englands advice to ensure patients and staff remain protected from Covid 19.

If you are worried about your venous health and are uncertain what to do, please contact us.

Video consultations:

Please note that we are still providing video consultations for all patients who would prefer a consultation remotely, and who have a condition or questions that can be assessed this way.

Protecting patients and staff – being COVID-19 secure:

The Whiteley Clinic has produced a COVID-19 protocol to keep patients and clinical staff as safe as possible during any patient visit to The Whiteley Clinic.

The protocol has been independently reviewed and approved by Cordell Health.

Safety for patients:

All members of staff and all patients will have their temperatures tested on arrival (All staff will have their temperatures tested again halfway through the day). Anyone with a temperature of 37.8 °C or more will be sent away immediately and will have to get a PCR COVID test.

Any member of staff who tests positive, will not be permitted to enter the clinic.

Advice for patients with venous problems who wish to have consultation, investigations, or treatment at the current time:

    • If you, or anyone who lives with you, develops any signs or symptoms that might be related to COVID-19, please do not come to the clinic. Instead, please start your self-isolation and contact us to let us know the position. Such signs and symptoms have been well-publicised but include a dry cough, a temperature of 37.8°C or more, a loss of smell or taste.

    • If you, or anyone who lives with you, tests positive for COVID-19 on a PCR test, even if asymptomatic, please do not come to the clinic. Instead, follow the advice you are given by whoever has performed the test and contact us to let us know your position.

    • If you have traveled to any of the countries on the red list in the past 14 days, please inform us before coming to the clinic.

If you do come to the clinic:

  • We ask that you come into the clinic alone. We are only allowing one accompanying person if strictly necessary i.e. translation, immobility, or other medical needs.

  • On entry to the clinic, please use the hand sanitiser at the door.

  • Please try to maintain social distancing where possible.

  • Please wear a mask whilst you are in the clinic, we can provide one to you. If you are unable to wear a mask we ask if you could please wear a visor or hold a visor to your face.

  • Toilet facilities are available but only one person is allowed to use them at a time. They will be cleaned between each use.

  • Refreshments (water, tea or coffee) will be brought to you if required in disposable cups.

  • Biscuits are available on request. Once they have been served in a sealed package, they will be thrown away even if not eaten.

  • We have removed all magazines, newspapers and other items that might be handled by more than one person so please do bring your own electronic or paper reading material if you wish.

During any test or treatment:

  • Please wear a mask.

  • Members of staff will be wearing masks, eye protection and gloves (PPE).

  • For procedures, the staff will also be wearing waterproof gowns in addition to masks, eye protection and gloves (PPE).

You will be asked to leave the clinic as soon as you have completed your assessment, investigation, or treatment with us, provided we are happy you are medically safe to do so.

For more information please contact us on the details below:
Phone 0330 058 1850
Email [email protected]