Terms and Conditions

The Contract
These Terms and Conditions constitute the contract between The Whiteley Clinic Ltd
and the Patient and are deemed to be accepted by the Patient by virtue of
completion of the Registration Form/Agreement for Services at the first appointment
with The Whiteley Clinic Ltd. These terms and conditions contain the entire
agreement between parties and no variation or alteration to these terms and
conditions shall be valid unless such a variation is agreed in writing by The Whiteley
Clinic Ltd and the Patient.

Please note that unlike purchasing a product, medicine is a service aimed at
correcting a medical problem that has occurred. The natural history of biological
systems is to get older and for medical problems to get worse. Your medical
professionals at The Whiteley Clinic will do their utmost to give you the very best
outcome from any investigation or treatment that you have under our care. However,
as in keeping with all medicine, please note that all fees charged are for the service
provided. In medicine, no outcomes can be guaranteed and so the fee is not related
to any results of investigation or treatment - but only to the service provided

Self-funding your treatment
Where patients are self-funding their treatment, the costs of all consultations,
investigations and treatments will be required to be paid for in advance of receiving
the service. Please therefore ensure you have requested a quote from us for all
aspects of your treatment. You will receive a detailed invoice at your appointment
and payment must be made in full prior to leaving the clinic. Please let us know
without delay if you have any queries in relation to your invoice. Payment may be
made by credit card, debit card, cheque or cash. Please be aware that all credit card
transactions will incur a 2% surcharge.

Medical Insurance
It is necessary that you advise your insurance company that you are attending The
Whiteley Clinic Ltd for consultation and possible diagnostic tests before your visit.
Please confirm with your insurance company if there is an excess to pay. Your
insurance company will tell you whether your policy will cover the treatment and how
to make a claim. There may be some aspects of the treatment, diagnostic tests or
pharmaceutical items which are not covered by insurance and these will be payable
by you personally (see also “Treatment Costs/Procedural Specific Notes” below).

Patients with private medical insurance must bring a full insurance certificate (this
must include the name of the insurance provider, membership number and be in
date) with them for their first appointment together with any confirmation of eligibility
such as pre-authorisation or a claim reference number.

If you are unable to produce your certificate or your insurance does first appointment
together with any confirmation of eligibility such as pre-authorisation or a claim
reference number. If you are unable to produce your certificate or your insurance
does.

NHS Funding
The Whiteley Clinic Ltd is an independent facility where the majority of treatments
performed are self-funded by patients or covered by insurance providers. NHS
referrals are only accepted where the full cost of treatment is agreed in writing by the
relevant Primary Care Trust prior to any consultation or course of treatment.

Estimates
Any estimate for treatment provided by The Whiteley Clinic Ltd is valid for 3 months.
Alterations to the operation codes or procedures may in some circumstances lead to
an alteration in your final account. All efforts will be made to maintain the original
codes and estimate wherever possible.

Where there is a difference between the estimate provided and your entitlement to
benefit from an insurance policy, any balance due will be your responsibility. Please
inform your insurance company of your estimate before your arrival and please
ensure that they are given the procedure description and also the procedure codes.
Not all insurance companies cover all procedures.

Treatment Costs/Procedural Specific Notes
Microsclerotherapy
The cost of microsclerotherapy is not covered in full by some insurance providers.
Please be aware that you will be responsible for any shortfall in your insurance
cover. (Please note: BUPA will not fund microsclerotherapy unless it is deemed
clinically eligible.)

Foam Sclerotherapy
The cost of foam sclerotherapy is not covered in full by some insurance providers.
Please be aware that you will be responsible for any shortfall in your insurance
cover. Foam sclerotherapy
is charged per session. Please be aware that you may require more than one
session to treat one or both legs.

Diagnostic tests and scans
Some insurance providers do not cover the cost of scans (such as ultrasound scans)
and diagnostic tests (such as PPG’s and ABPi’s). If this is the case you will be
required to cover the cost of these procedures personally.

DVT Scans
Please be aware that there is a charge for all DVT scans. This charge will also apply
if your consultant recommends that you return to the clinic for a DVT scan following
your treatment.

Blood release
Blood release required following your foam sclerotherapy treatment, at the time of
your post-foam sclerotherapy check with our sonographer, is charged per session.
Please note that if further sessions of blood release are required, these would attract
an additional charge. Some insurance providers, will not fund blood
release.

Stockings
A pair of stockings per leg treated is included in our local anaesthetic package
prices. If you require additional pairs of stockings these will be charged at our list
price.

Lymphoedema Therapies
The cost of lymphoedema treatments may not be covered by your insurance
provider. Please be aware that you will be responsible for any shortfall in your
insurance cover.

Pharmacy Items
Any pharmacy items prescribed for out-patient visits are not covered by insurance.

Non-attendance fees
Please be aware that non-attendance fees apply to all consultations, scans and local
and general anaesthetic procedures when less than 48 hrs notice of cancellation is
given. Most insurance providers, will not cover the cost of these
charges.
This agreement shall be governed by and construed in accordance with English law
and each party agrees to submit to the exclusive jurisdiction of the courts of England
and Wales.