Our Quality Measures and Commitment to Patients
We are dedicated to providing the highest quality measures and care to our Patients.
The Whiteley Clinic are the leading centres for the treatment of varicose veins, pelvic congestion and other venous related conditions in the UK. Being at the forefront of new techniques and innovations, The Whiteley Clinic only offer the best investigations and most effective treatments based on The Whiteley Protocol®.
Our Mission
At The Whiteley Clinic we aim to provide the highest level of care by ensuring the most accurate diagnosis, offering the safest, most advanced, and effective treatments in dealing with the appearance and discomfort of leg and pelvic venous conditions.
Our Vision
To provide a comprehensive approach to vein treatment, bringing together the optimal diagnostic tests and the latest non-invasive and minimally-invasive nonsurgical techniques, making them available in a safe clinical and professional environment.
The Whiteley Clinic strives to position our team as the national and international leader in outpatient venous care. We want to benefit the lives of the patients we treat.
Our Commitment
We are committed to quality, convenience, and assurance. We focus on investigations and procedures that are research proven to provide the best outcome for our patients.
We have an on-going program of continuous research and development to ensure that our varicose veins and leg ulcer patients have the lowest recurrence rate that is possible. In addition we strive to optimise the outcomes for patients we treat for pelvic congestion and aesthetic venous problems.
Complaints Policy
At The Whiteley Clinic we strive to provide our patients with the best service possible. We have a complaints procedure in place to ensure that all grievances are dealt with promptly and effectively.
Should you feel unhappy about any aspect of the service or care that we have provided, please make a comment or provide feedback at any time, and to any member of our staff. We encourage you to do this at the earliest opportunity, as our aim is to sort out any issues as quickly and informally as possible.
How do I raise a concern or complaint?
We encourage you to speak with a member of staff where we will listen and try to resolve the issue within 24 hours.
If unable to do so we will acknowledge your formal complaint in writing within 3 working days attaching a copy of our complaints policy.
Stage 1- Your complaint will be investigated, and we will aim to resolve it amicably within 20 working days
Stage 2- Unresolved complaints. Internal review of your complaint by someone who was not involved at Stage 1.
Stage 3- If unhappy with our internal investigation The Whiteley clinic are registered with ISCAS, Independent Sector Complaints Adjudication Service where your complaint can be escalated and an external independent adjudication process will commence.
Contact details:
You can write to or call the Operations Manager via:
Post: The Whiteley Clinic, Stirling House, 1 Stirling Road, Guildford, GU2 7RF
Telephone: 0330 058 1850
Email: [email protected]
So we can fully investigate your concern / complaint, please include:
- Your full name, address, date of birth
- Who or what has caused your concerns including the name and position of staff member
- Where and when the events took place
- What action you have already taken, if any
- What outcome you want from your complaint