fbpx
0330 058 1850

Privacy Policy

Your privacy is very important to us.


Any information gathered from you in connection with your email and contact information will be held by The Whiteley Clinic Ltd. To ensure that you can add your details in the certain knowledge that they will be safe with us, we operate a strict privacy policy.

Any information you choose to provide to us during your visits to our website (www.thewhiteleyclinic.co.uk) is collected and used in full compliance of the Data Protection Act. We will remove your details from the list, immediately and without question, if requested by you to do so. (Please contact info@thewhiteleyclinic.co.uk letting us know your name, email address with ‘Unsubscribe from thewhiteleyclinic.co.uk’ in the message title).


Use of your email address

We may use your email address in connection with sending you the newsletters and/or emails you have requested, maintaining our subscription and unsubscription lists, sending you information on services, events or anything that we feel might be relevant to you, communicating with you in the event of a change in the ownership of thewhiteleyclinic.co.uk or its business, or notifying you of changes to the thewhiteleyclinic.co.uk site or business practices, unless (i) we are required to do so by applicable law or pursuant to a court or similar order; (ii) as deemed necessary, in The Whiteley Clinic’s discretion, to protect the legal rights or the property of The Whiteley Clinic, a member or third party, or to prevent personal injury; or (iii) you have provided your consent for us to do so. All email messages sent to you in connection with the Email List will originate directly from us. No information gathered from you in connection with this Email list will be passed to any other organisation or individual, and under no circumstances will the List or any information from it be sold or given to any other party. Disclosure will only take place in the highly unlikely event of us being required by statute to make the disclosure, for example if compulsory disclosure is demanded by an appropriate authority for criminal investigation purposes.


How we use the details you provide

We use your personal information we collect to supply our services to you. We may also use your contact details to communicate with you (including without limitation in the event of a change in ownership of thewhiteleyclinic.co.uk or its business, our business practices, or our Terms of Service or Privacy Policy). Except where you have asked us not to, we may contact you by email, post, text message or telephone. If you have any objections, please notify us immediately on info@thewhiteleyclinic.co.uk. You can instruct us not to use your personal data for marketing purposes by email to info@thewhiteleyclinic.co.uk at any time.

All information gathered from you will be kept in a secure environment. Some information you provide through forms on our website, may be stored on a web server hosted by 3rd party hosting provider. All reasonable measures, both technical (e.g. the use of anti-virus software) and otherwise, will be taken to prevent your details from falling into unauthorised hands, be it via ‘computer hacking’ or via more conventional theft. We will follow data back-up procedures designed to ensure, as far as practical, that your information is not lost.


Unsubscribing

To unsubscribe altogether from our database, please contact info@thewhiteleyclinic.co.uk, stating your name and email address, with ‘Unsubscribe from thewhiteleyclinic.co.uk’ in the message title.


Contact information for Information Commissioner’s Office

In case of any queries contact to Information Commissioner’s Office at: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk


Trustpilot

The Whiteley Clinic may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services [and products]] (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.


Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.


Other Web Sites

Where we provide links to third party web sites (whether or not they are affiliated with thewhiteleyclinic.co.uk and even if thewhiteleyclinic.co.uk branding appears on these sites), such sites are not controlled by us and are not covered by this Privacy Policy. These links are provided for your convenience only. If you access these sites by using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy. Although where possible we endeavour to ensure that the site operators abide by our Privacy Policy, we cannot guarantee that they will and you are advised to check the privacy policy of such third parties before providing information to them.


Contacting the Website

If you have any questions about this privacy policy, please contact us at info@thewhiteleyclinic.co.uk. You may also contact us by post at:

The Whiteley Clinic
Stirling House
Stirling Road
Guildford
Surrey
GU2 7RF

If you have any concerns about the operation of this list, or suspect that this list has been responsible for generating any unwanted or inappropriate mailings, please contact us immediately.